Jevelle - Proudly stands behind the quality
products that we sell. You may return any unopened product in its original condition
within 30* days from date of order. We will refund the total sales amount, less a 15%
restocking fee and the original shipping charges. The merchandise must also be in new
condition, packed in its original manufacturers box and include all original packaging
material and any accessories that came with the item.
Note: A Return Authorization (RA) is required prior to shipping your
package back to us. We will only refund shipping costs and waive the restocking fee if the
return is a result of our error. You can e-mail us at
returns@jevelle.com
Any claims for damaged items in shipping must be submitted to our Customer Service Department within (3)
business days after delivery. We will not be responsible for, nor issue a refund, if
notified after (3) business days. If the return is the
result of our error, we will arrange to have the item picked
up via UPS and returned to our warehouse. We will issue a complete refund including the
original shipping costs.
Items that are returned more than 30 days after delivery, are in
unsellable condition, or returned to us without authorization will not be accepted.
If a package is returned to our warehouse undelivered for any reason by our shipping
carrier, and you do not wish to have the package reshipped to you, we will refund the
total sales amount, less a 15% restocking fee and the original shipping charges.
No Exchanges
Due to our changing inventory, we cannot accept exchanges.
Canceling or Changing an Order
Once an order has been submitted it is very difficult to have it
changed or canceled! Please note that if you change your mind after submitting an order,
you can return the products back to us and we can refund the product cost.
How to Return An item
1. E-mail us for a Return Form- The Return Form
needs to be filled out completely, and signed before we can process your request. Using
this form, tell us why you are returning the item in as much detail as possible. Upon
receipt of this form by email, we will issue an RA# for your return, providing
compliance with our return policy has been met.
Packing your return
2. Place the item in its original packaging with all documents, directions, and
accessories. Wrap your item carefully in a box with a copy of your order receipt, and
return form. Please clearly write your RA # on the outside of the package being returned.
Shipping your return
3. If the reason for your return is not our fault, the buyer bears all shipping costs. We
recommend that you ship us your returned item only via UPS or FEDEX to ensure proper
tracking of your product. |
